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A forever love deserves an Eternity

Eternity Us

Warranty

Product Excellence Guarantee:

  • Every product you buy from us must be free of defects, or you may return it immediately for credit or replacement.

  • All Eternity Us items are covered by a 3-year manufacturer’s Warranty that is valid in the US only, which includes defective parts experienced under normal wear and the labor required to repair them. We cannot warranty any stones that we did not furnish.

  • Our warranty is valid only at Eternity Us. Improper repair of warranty service performed by someone other than Eternity Us will void this warranty.

  • All jewelry at Eternity Us is genuine, authentic and of consistently high quality and value.

  • Eternity Us disclaims any liability for consequential or accidental damages for breach of written or implied warranty of this item, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation will not apply to you.

 

Eternity Ring Sizing:

  • A full Eternity Ring cannot be re-sized because the stones are set all the way around the ring. However, Eternity Us offers 30 Day risk-free shopping on all Eternity Rings. Eternity Rings purchased from us can be exchanged for a different size for up to 30 days from the date of receipt.

 

Stone Replacement:

  • At Eternity Us we continue to serve you long after you have purchased jewelry from us. We will replace up to 1 diamond within a 3 year period from delivery Free of Charge under warranty. (the replacement diamond will be the average size of the diamond in the customer ring.  (Exclusion does apply here. See the section below on merchandise not covered under stone replacement)

  • The customer is responsible for shipping charges when sending the item to be repaired.

 

International Orders:

Please be aware that our 3 year warranty only covers manufacturer’s defects. It does not include the following:

  • General wear and tear such as scratches, dents, nicks or missing stones(except the 1 diamond as expressed above under stone replacement).

  • Although our jewelry is resistant to moisture, water damage is not covered.

  • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).

  • Lost or stolen parts.

  • Damage due to personal misuse or negligence.

  • Damage, accidental or otherwise, to the item while in possession of a consumer not caused by a defect in material or workmanship.

  • Damage caused by consumer misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.

  • You are responsible for shipping charges when sending the item to be repaired.

 

Follow the instructions given below carefully to send your article to be repaired:

  • You must call us or email us at [email protected] and notify us that you will be shipping your merchandise. You must include your Name, Order Number and Item Number with the word “Repair” in the body of the email.

  • Make no reference to the contents of the box that you are sending.

  • You must include a copy of your invoice along with the item you wish to have repaired.

  • All packages must be sent to the following address with signature required and fully insured to:

 

Eternity Us

2 University Plaza Dr #100

Hackensack NJ 07601
 

Insure your package against damages and/or theft.  You are liable if you fail to ensure your package being returned, exchanged or repaired and it becomes lost or damaged. Insure your item for the total amount you paid when you purchased the item. Recommended Shipping carriers are Federal Express or UPS.

  • Customer is responsible for shipping charges on returns and exchanges.

  • Use a shipping carrier that has a tracking receipt and provides insurance against the item.

 

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