Free 30 Day Return
We take great pride in the quality and workmanship of our merchandise and want you to be delighted with your purchase from Eternity Us. If, however, for any reason you wish to return your purchase, we will gladly refund, replace, or exchange any unworn item(s) within 30* days of delivery date. A pre-paid shipping label will be provided FREE of charge (for domestic orders) to return your item(s) – limited to one per customer.
Eternity Us offers free shipping on all orders within the United States. To initiate a return, please call customer service at (888) 708-3602. A sales associate will assist you with all the information needed regarding processing your return.
Eternity us extends the same 30-day return policy on orders shipped outside of the USA. The customer is responsible for all shipping costs, duties, VAT and taxes that may be incurred in returning the item(s) back to Eternity Us. We do not accept C.O.D returns. If any duties, VAT or taxes were paid to the shipping carrier on receipt of the order, it is the customer's responsibility to contact them to request any refunds.
To Return an Item:
To initiate a return, please call customer service at +1-201-688-3199 or via email at [email protected] A sales associate will assist you with all the information needed regarding processing your return.
Address for returns:
2 University Plaza #100
Hackensack, NJ 07601
The return carrier to use is at the sole discretion of the customer. However, the recommended shipping carriers are UPS and Federal Express.
Terms & Conditions (Domestic & International):
- Returns must be received back to us within 45 days from the delivery date.
- All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.
- All ORIGINAL GIA diamond certificates and a copy of the original invoice must be included with the package in order for a full refund to be issued. Any package missing the original certificate(s) will be charged a fee of $100.00 per original certificate with no exceptions.
- Eternity Us is not responsible for any packages it does not receive or returns not submitted in accordance with these guidelines.
- Payments received by credit card will be refunded the same way. Payments received by bank wire will be refunded by company check. Please allow 3-5 business days for processing after a return is received.
- Special orders, such as custom mountings or jewelry pieces that were requested but are not specifically shown on our website, are non-cancelable and non-refundable items.
- We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.