888-708-3602

A forever love deserves an Eternity

Eternity Us

Free 30 Day Return

We  take  great pride  in the quality  and workmanship of  our merchandise and want  you to be delighted with your  purchase from Eternity Us. If, however,  for any reason you wish to return your purchase,  we will gladly refund, replace, or exchange any unworn  item(s) within 30* days of delivery date. A pre-paid shipping  label will be provided FREE of charge (for domestic orders) to  return your item(s) – limited to one per customer.

 

Domestic Returns:

Eternity  Us  offers  free  shipping  on  all  orders  within  the  United  States.  To  initiate  a  return,  please  call  customer  service  at  (888)  708-3602.  A  sales associate  will assist  you  with  all  the  information  needed  regarding  processing  your  return.

 

International  Orders:  

Eternity  us  extends  the  same  30-day  return  policy  on  orders  shipped  outside  of  the  USA.  The  customer  is  responsible  for  all  shipping  costs,  duties, VAT and taxes  that  may  be  incurred  in  returning  the  item(s)  back  to  Eternity  Us.  We  do  not  accept  C.O.D  returns.  If  any  duties, VAT or taxes  were  paid  to the shipping carrier  on  receipt  of  the  order,  it  is  the  customer's  responsibility  to  contact  them  to  request  any  refunds.

 

To  Return  an  Item:  

To  initiate  a  return,  please  call  customer  service  at  +1-201-688-3199  or  via  email  at  [email protected]  A  sales  associate  will  assist  you  with  all  the information  needed  regarding    processing  your  return.

Address  for  returns: 

 

Eternity  Us
2  University  Plaza  #100  
Hackensack,  NJ  07601  
USA 

 

The  return  carrier  to  use  is  at  the  sole  discretion  of  the  customer.  However,  the  recommended  shipping  carriers  are  UPS  and  Federal  Express. 

 

Terms  &  Conditions  (Domestic  &  International):  

  • Returns  must be received  back to us within  45 days from the delivery  date.
  • All  returned  items must  be unworn and  undamaged in the  original boxes along  with the original certificates  where applicable. There should be  no scratches or marks on the item  and no sign of wear; the product should  not have been altered in any way. Any items  that are received that have been worn, damaged,  or altered will not be refundable. Original shipping  charges are non-refundable.
  • All  ORIGINAL  GIA diamond  certificates and  a copy of the original  invoice must be included with  the package in order for a full  refund to be issued. Any package missing  the original certificate(s) will be charged  a fee of $100.00 per original certificate with  no exceptions.
  • Eternity  Us is not  responsible for  any packages it does  not receive or returns  not submitted in accordance  with these guidelines.
  • Payments  received by  credit card will  be refunded the same  way. Payments received by  bank wire will be refunded  by company check. Please allow  3-5 business days for processing  after a return is received.
  • Special  orders, such  as custom mountings  or jewelry pieces that  were requested but are not  specifically shown on our website,  are non-cancelable and non-refundable  items.
  • We  have  attempted  to recreate  the appearance  of our jewelry on  our website as close  to reality as possible.  Keep in mind that different  computer monitors may show variations  of product colors and details.

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