How We Use The Information We Gather
Eternity Us may request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date. Eternity Us collects that information to:
Process an order
Verify your identity for payment authorization
Contact you regarding your order status
Ship your order to you
Send you updates or newsletters from Eternity Us(if you opt-in)
Generate anonymous statistics
Provide you with an excellent shopping experience
Once Eternity Us gathers your name and address, this information will then be transferred to your credit card company, if applicable, for confirmation to complete your purchase. Eternity Us uses Signifyd(www.signifyd.com) to help us with fraud production on credit card orders. Customer information will be shared with them so they can provide us insurance on credit card orders. In the event they reject to provide coverage on an order we will let the customer know and might request additional information. We have the right to reject any order. Your name and address will not be used for any other purpose than delivery of your order. Your name and address will not be sold to mailing-list firms. Although Eternity Us may occasionally share statistics about our customers with important business partners, we do not disclose any identifying information about individual customers.
Third Party Privacy Policies
Eternity Us gives you access to third party partners to provide you with specific services that are detailed below. Eternity Us will ensure that third party with your transaction information and then that third party will collect additional information that it needs to provide you with the requested service. Eternity Us encourages you to review the privacy statements of Web sites you choose to link to from Eternity Us so that you can understand how those Web sites collect, use, and share your information. Eternity Us is not responsible for the privacy statements or content on Web sites outside of Eternity Us website.
Tracking of Advertising Links, Action Tags, and Cookies
Site Usage Tracking and Analysis
Eternity Us has contracted with a third party, to provide additional tracking and analysis of information and data collected from visitors to our Web site.
Eternity Us Communication
Eternity Us offers customers many ways to keep up to date with the latest product offerings and promotions. Below, we outline how we treat the information you provide to Eternity Us.
Eternity Us offers customers the chance to opt-in to receive regular updates, news, and special offers via email. Customers may opt-out of receiving these newsletters at any time.
To opt out of receiving communications from Eternity Us, send a blank email to [email protected] with the word "unsubscribe" in the subject line.
Eternity Us occasionally requests information from our users and customers via surveys. Participation in these surveys is entirely voluntary, and all participants have a choice whether or not to disclose information. The requested information typically includes the customer's first name, as well as information relating to the customer's experience at Eternity Us, or their opinions on products they have purchased. Survey information will be used internally to monitor or improve this site, and after attaining user permission may be posted on the website to provide information about our products to other users. Users' personally identifiable information is not shared with third parties unless Eternity Us gives prior notice and choice.
Updating Personal Information
If the personal information Eternity Us has gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us. To request a change or removal of your personal information, send an e-mail to [email protected] or contact one of our diamond and jewelry consultants at (888) 708-3602.
Eternity Us is committed to protecting the privacy of your personal information. To protect the information you send from your computer to Eternity Us e-commerce system, this information — including your credit card number, name, and address — is encrypted using Secure Sockets Layer (SSL) software. Internally, we use encryption and Web security technologies to protect the privacy of your data. Only parties responsible for processing your order have access to your credit card and bank information.
Eternity Us continuously reviews its policies and practices to ensure that all customer information remains secure.
Use of Technology
Eternity Us collects your IP address, which cannot be used to identify you personally, to help diagnose problems with its server, to administer and tune the operation of its site, and to log your browser type and to refer URL information. Eternity Us servers use each IP address to anonymously track the date and duration of each session within its site. Your IP address may also be used to help Eternity Us collect statistical data or in gathering broad usage information. Certain parts of this information may be shared with Eternity Us partners, but your IP address will not be distributed.
Contacting Eternity Us
To provide the best customer service possible, Eternity Us offers multiple methods for customers to ask questions and provide feedback
Via the "Contact Us" link, Eternity Us allows customers to e-mail [email protected] This provides direct contact to an Eternity Us diamond and jewelry consultant, who reads each e-mail and tries to answer your questions promptly. Eternity Us may also file your comments to improve the site and program or review and discard the information. You may also send us your comments about the Eternity Us Website or the shopping experience in general, as we always appreciate the feedback.
Fraudulent Charge Protection
If a third party obtains your personal information from a purchase made with Eternity Us and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for up to $50 of fraudulent charges. If your bank holds you responsible for any portion of the $50, Eternity Us will cover up to the entire $50.*
The only time Eternity Us will disclose personal information is when required to by law or with the good-faith belief that such action is necessary to conform to the law.
If you have questions about this privacy statement, please contact the Eternity Us customer service department at [email protected] or (888) 708-3602.
* Eternity Us would cover this liability if the unauthorized use resulted through no fault of yours from purchases made on Eternity Us secure server. In the event of unauthorized use of your credit card, you must notify your credit card company by its reporting rules and procedures.